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Privacy Policy

 

Serenity Minds Counselling respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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1. Collection of Personal Information

We collect personal information that is reasonably necessary to provide counselling services and operate our website. This may include:

  • Your name, email address, and phone number (via our contact form or Calendly booking widget).

  • Information you provide when making an enquiry or booking a session.

  • Any additional personal information you choose to provide to us.

We only collect personal information directly from you unless it is unreasonable or impracticable to do so.

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2. Sensitive Information

As a counselling service, we may collect sensitive information, such as health-related details you choose to disclose. We only collect sensitive information with your consent and where it is necessary to provide our services, or where required by law.

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3. Use of Personal Information

We use your personal information to:

  • Respond to your enquiries.

  • Arrange appointments and provide counselling services.

  • Manage our administrative and business operations.

  • Comply with legal and regulatory obligations.

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4. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may disclose your information to:

  • Service providers such as Calendly (for bookings) and website hosting providers, where necessary for the operation of our services.

  • Third parties if required by law or to prevent a serious threat to life, health, or safety.

Some of these third parties may be located outside Australia. By using our services, you consent to the transfer of your information overseas where required to facilitate bookings or communication.

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5. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.


Personal information collected via our website (including through the contact form and Calendly booking widget) is transmitted securely.

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6. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate, incomplete, or out of date.
Requests can be made using the contact details below. We will respond in accordance with the APPs.

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7. Anonymity and Pseudonymity

Where it is lawful and practicable, you may interact with us anonymously or using a pseudonym (for example, when making a general enquiry). However, this may limit our ability to provide counselling services.

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8. Website Use and Third-Party Tools

  • Contact Form: Information submitted via our contact form is sent directly to us and used solely for responding to enquiries.

  • Calendly Booking Widget: When booking a session, information entered into Calendly is processed in accordance with Calendly’s Privacy Policy. We recommend reviewing their policy for further details.

  • Cookies and Analytics: Our website may use cookies or similar technologies for functionality and analytics. You may disable cookies in your browser settings, though this may affect your user experience.

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9. Retention of Personal Information

We retain personal information only for as long as necessary to provide our services and comply with legal obligations. Information no longer required is securely destroyed or de-identified.

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10. Complaints and Concerns

If you have a concern about the way we handle your personal information, please contact us using the details below. We will respond promptly and in accordance with the APPs.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices. The updated version will be posted on our website.

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12. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or our handling of your personal information, please contact us:

Serenity Minds Counselling
serenityminds25@gmail.com

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